1. Introduction

Welcome to Sahasra Designers. By accessing and using our website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website and services.

2. Products & Availability

We specialize in premium sarees, lehengas, and ethnic wear carefully curated to reflect India’s rich textile heritage.

While we make every effort to display our products accurately, slight variations in color, texture, embroidery, or design may occur due to photography, screen settings, lighting conditions, and traditional craftsmanship.

Product availability is subject to stock and may change without prior notice.

3. Pricing

All prices displayed on the website are in Indian Rupees (₹).

Sahasra Designers reserves the right to modify prices, offers, discounts, or discontinue products at any time without prior notice.

4. Orders & Confirmation

Once an order is successfully placed, you will receive an order confirmation through the provided contact details.

We reserve the right to cancel or refuse any order due to:

• Product unavailability

• Pricing inaccuracies

• Payment issues

• Suspected fraudulent activity

• Any unforeseen circumstances

5. Payment Policy

We accept secure online payments through trusted payment gateways.

By making a purchase, you agree that all payment information provided is accurate and authorized.

Sahasra Designers is not responsible for payment failures caused by banking or third-party gateway issues.

6. Shipping & Delivery

• Orders are processed within 3–5 business days after confirmation.

• Estimated delivery within India is 8–10 business days.

• Shipping is free across India.

• Delivery timelines may vary depending on location, courier operations, weather conditions, or other external factors.

Customers are responsible for providing accurate shipping information. We are not liable for delays or failed deliveries caused by incorrect or incomplete addresses.

7. Returns, Exchanges & Refunds

Returns are accepted only in the following cases:

• Damaged product received

• Incorrect product received

To qualify for a return:

• Request must be raised within 48 hours of delivery.

• Product must be unused, unwashed, and in original condition.

• Original packaging must remain intact.

• Clear images/videos of the issue must be provided.

• An unedited unpacking video showing the sealed package and defect is mandatory.

Non-Returnable Items

Returns are not accepted for:

• Sale items

• Customized or altered products

• Minor bead or sequin fall-off

• Change of mind

• Product dislike

• Slight color variations due to screen settings or lighting

Refunds & Exchanges

• Exchange may be offered subject to stock availability.

• If exchange is unavailable, approved refunds will be processed within 2 working days.

Return Shipping

• Customers must arrange return shipping.

• Returns must be sent through India Post only.

• Tracking details must be shared with our team.

• A flat ₹100 courier charge may be reimbursed upon approval.

8. Cancellation Policy

Orders cannot be cancelled once payment has been successfully completed.

9. Intellectual Property

All content available on the Sahasra Designers website, including images, graphics, logos, product descriptions, text, and designs, is the exclusive property of Sahasra Designers.

Unauthorized copying, reproduction, distribution, or use of any content is strictly prohibited.

10. User Responsibilities

By using our website, you agree:

• Not to misuse the website.

• Not to engage in fraudulent transactions.

• Not to attempt unauthorized access to website systems.

• To comply with all applicable laws and regulations.

11. Limitation of Liability

Sahasra Designers shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our liability shall be limited to the value of the purchased product.

12. Privacy & Data Protection

Customer information collected during the ordering process is used solely for order processing, customer support, and service improvements.

We do not sell or share personal information with unauthorized third parties.

13. Changes to Terms & Conditions

Sahasra Designers reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice.

Continued use of the website constitutes acceptance of the updated terms.

14. Contact Information

For any questions regarding these Terms & Conditions, returns, shipping, or orders, please contact:

Sahasra Designers

WhatsApp: 7032085015